Contact Us

Last updated: July 2026

We are here to help with orders, product questions, after-sales support, and partnership enquiries. Reach out through any channel below — our team will respond as quickly as possible.

Customer Support

Email: support@vexo.com

Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)

Response time: We aim to reply within one business day. Please include your order number when writing about an existing purchase.

Headquarters (Hong Kong)

VEXO Home Appliances Limited
Unit 1806, Tower 1, Enterprise Square Five
38 Wang Chiu Road, Kowloon Bay
Kowloon, Hong Kong

For quick enquiries about orders, delivery, or product availability:

WhatsApp: +852 6123 8745

Messages are monitored during business hours (HKT). We will get back to you as soon as we can.

Franchise & Partnership

Interested in distributing VEXO home appliances or exploring a regional partnership? Our business development team welcomes your enquiry.

Partnership hotline: +852 3128 9066

Email: support@vexo.com (subject line: Partnership Enquiry)

Please include your company name, target market, and a brief overview of your business. We will arrange a follow-up call if there is a potential fit.

Before You Write

To help us assist you faster, please have the following ready when contacting support:

Your order number (if applicable)
The email address used at checkout
Product name and model number
Photos or a short video for damage or defect reports

For warranty claims, returns, and policy details, you may also visit our Service Center.

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