Service Center

Last updated: July 2026

Welcome to the VEXO Service Center. We specialise in quality home appliances — from kitchen essentials and air treatment to cleaning and personal care devices. Our team is here to help before, during, and after your purchase.

How We Can Help

• Pre-sale advice — product specifications, compatibility, energy ratings, and sizing for refrigerators, washers, air fryers, fans, and more.
• Order support — payment confirmation, address changes before dispatch, and tracking updates.
• Delivery assistance — large-appliance delivery windows, safe drop-off, and missing or damaged parcels.
• Warranty & repairs — manufacturer warranty registration, fault diagnosis, and replacement or repair guidance.
• Returns & refunds — change-of-mind returns, DOA (dead on arrival) claims, and refund status.

Before You Contact Us

Please have the following ready so we can assist you faster:

1. Your order number (found in your confirmation email)
2. The email address used at checkout
3. Product name and model number (printed on the appliance label or packaging)
4. Photos or a short video if reporting damage or a defect

Policy Documents

Review our policies for full details on shipping times, returns, terms of use, and how we handle your personal data:

• Shipping Policy
• Return Policy
• Terms of Service
• Privacy Policy

Order Tracking

You can check your delivery status anytime on our Order Tracking page using your order number and email.

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