Shipping Policy

Last updated: July 2026

At VEXO, we ship home appliances and electronics across Australia. This policy explains how we process, dispatch, and deliver your order.

Delivery Promise

From the day after your order is confirmed, your purchase will arrive within one week (7 calendar days) for most metro and regional addresses. Remote or offshore areas may require additional transit time — we will notify you if this applies to your postcode.

1. Order Processing

Orders are processed on business days (Monday – Friday, excluding Australian public holidays).
Once payment is confirmed, you will receive an order confirmation email.
Processing typically takes 1–2 business days before your parcel is handed to the carrier.
During peak seasons (e.g. summer sales, Black Friday), processing may take an extra 1–2 days. We will email you if there is a delay.

2. Shipping Destinations

We currently ship to addresses within Australia only, including most metro, regional, and remote areas served by our courier partners. We do not ship to PO Boxes for large or heavy appliances (e.g. refrigerators, washing machines).

3. Shipping Costs

Shipping fees, if any, are calculated at checkout based on product weight, dimensions, and delivery postcode.
Promotional free-shipping offers will be clearly displayed on the product page or at checkout when applicable.
All prices on our store are shown in AUD (AU$) unless otherwise stated.

4. Small & Medium Appliances

Items such as air fryers, blenders, kettles, fans, vacuum cleaners, and personal care devices are shipped via standard or express courier to your nominated delivery address. A signature may be required for high-value orders.

5. Large Appliances

For bulky items (e.g. refrigerators, washing machines, dishwashers, air conditioners):

Delivery is to the ground floor of your building at the kerbside or main entrance, unless premium in-home delivery is offered at checkout.
Installation, plumbing, electrical hard-wiring, and old-appliance removal are not included unless explicitly stated on the product page.
Please ensure doorways, hallways, and lift dimensions can accommodate the product before ordering.
Our carrier will contact you by SMS or phone to arrange a delivery window where required.

6. Tracking Your Order

When your order ships, you will receive a shipping confirmation email with a tracking number (where available). You can also track your order on our Order Tracking page.

7. Delivery Issues

Delayed parcel

If your order has not arrived within the estimated timeframe, contact us at support@vexo.com with your order number. We will investigate with the carrier and keep you updated.

Damaged in transit

Please inspect your package on delivery. If the box or product is visibly damaged, take photos before opening and contact us within 48 hours. We will arrange a replacement or refund as appropriate.

Incorrect or missing items

Report missing or wrong items within 7 days of delivery. We will ship the correct item or issue a refund promptly.

8. Undeliverable Packages

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.

Questions? Visit our Service Center or email support@vexo.com.

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