Privacy Policy

Last updated: July 2026

VEXO ("we", "us") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or purchase home appliances, how we use it, and the choices you have. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Information you provide

• Account & contact details — name, email address, phone number, delivery address.
• Order information — products purchased, order history, coupon usage, and customer service communications.
• Payment information — processed by secure third-party payment providers. We do not store full credit card numbers on our servers.
• Newsletter sign-up — email address if you subscribe to promotions or product updates.

Information collected automatically

• Device & usage data — IP address, browser type, pages visited, time spent, and referring URLs.
• Cookies & similar technologies — see Section 6 below.

2. How We Use Your Information

We use personal information to:

• Process and fulfil orders, including shipping home appliances to your address.
• Send order confirmations, shipping updates, and delivery notifications.
• Provide customer support, warranty assistance, and handle returns.
• Register your membership account and manage coupon entitlements.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Improve our website, product range, and shopping experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted third parties only as needed to operate our business:

• Payment processors — to complete transactions securely.
• Shipping & logistics partners — to deliver your appliances.
• Email & marketing platforms — to send newsletters and promotional offers (with your consent).
• IT & hosting providers — to maintain and secure our website infrastructure.
• Legal authorities — when required by law or to protect our rights and customers' safety.

These providers are contractually required to handle your data securely and only for the purposes we specify.

4. International Data Transfers

Some of our service providers may store or process data outside Australia (e.g. cloud hosting). Where this occurs, we take reasonable steps to ensure your information receives a comparable level of protection.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order records for tax and warranty purposes (typically up to 7 years), unless a longer retention period is required by law.

6. Cookies

Our website uses cookies and similar technologies to:

• Keep you signed in and remember your cart contents.
• Store coupon and session preferences.
• Analyse site traffic and performance (e.g. via analytics tools).

You can control cookies through your browser settings. Disabling cookies may affect checkout and account features.

7. Marketing Communications

If you subscribe to our newsletter or register for a coupon, we may send you promotional emails about home appliances, sales, and new arrivals. Every marketing email includes an unsubscribe link. You can also opt out by emailing support@vexo.com.

8. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data where we are not legally required to retain it.
• Make a complaint if you believe we have mishandled your information.

To exercise these rights, contact us at privacy@vexo.com. We will respond within a reasonable timeframe.

9. Security

We implement technical and organisational measures to protect your data, including HTTPS encryption, access controls, and secure payment processing. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and protect your account credentials.

10. Children's Privacy

Our store is not directed at children under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Significant changes will be communicated where appropriate.

12. Contact Us

For privacy enquiries or complaints:

Email: privacy@vexo.com
General support: support@vexo.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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