Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your access to and use of the VEXO website and the purchase of home appliances and related products from us. By placing an order or using our site, you agree to these Terms.

1. About VEXO

VEXO operates an online retail store offering home appliances and consumer electronics for delivery within Australia. References to "we", "us", or "our" mean VEXO. References to "you" mean the customer or site visitor.

2. Eligibility

• You must be at least 18 years old to make a purchase.
• You must provide accurate, complete, and current information when creating an account or placing an order.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Products & Product Information

• We strive to display accurate product images, specifications, energy ratings, and dimensions. Minor variations in colour or finish may occur due to screen settings or manufacturer batch changes.
• Product availability is subject to change without notice. We reserve the right to limit quantities per customer or cancel orders affected by stock errors or pricing mistakes.
• Installation requirements (e.g. electrical outlet type, water connection, ventilation) are your responsibility unless professional installation is explicitly included in your purchase.
• Always read the user manual and safety instructions before operating any appliance.

4. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless stated otherwise.
• We reserve the right to correct pricing errors before or after an order is placed. If an error affects your order, we will contact you to confirm whether you wish to proceed at the correct price or cancel.
• Payment is processed securely through our third-party payment providers. By submitting payment details, you confirm you are authorised to use the payment method.
• Coupons and promotional discounts are subject to their stated terms and cannot be combined unless explicitly permitted.

5. Orders & Acceptance

Your order constitutes an offer to purchase. A contract is formed when we send an order confirmation email. We may refuse or cancel an order at our discretion, including for suspected fraud, stock unavailability, or shipping restrictions to your address.

6. Shipping & Delivery

Delivery terms are set out in our Shipping Policy. Risk of loss passes to you upon delivery to your nominated address or authorised recipient.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return Policy and your rights under Australian Consumer Law.

8. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by VEXO or our licensors and protected by copyright and trademark laws. You may not copy, reproduce, or distribute our content without written permission.

9. Acceptable Use

You agree not to:

• Use the site for unlawful purposes or to submit false information.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Scrape, crawl, or use automated tools to harvest data from the site without permission.
• Interfere with the proper functioning of the website or checkout process.

10. Limitation of Liability

To the fullest extent permitted by law, VEXO is not liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim relating to a product or order is limited to the amount you paid for that product.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

11. Indemnification

You agree to indemnify VEXO against claims arising from your misuse of products, failure to follow safety instructions, or breach of these Terms.

12. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the non-exclusive jurisdiction of Australian courts.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email support@vexo.com or visit our Service Center.

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